Terms and conditions for staying at Riversdale Cottage

General

By booking a stay at Riversdale Cottage you are entering a binding contract with the owners which is subject to these terms and conditions.

Booking

Usually you must be over the age of 21 years of age at the time of making the booking. You must have the authority and responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking.

Special Arrangements

For group bookings or if you or members of your party are under 21, or for any special arrangements , please contact us to check if we can accommodate you.

Reservations and Deposits

Reservations can be made by phone or email. We will confirm the reservation by email, and hold it for you for a maximum of 7 days. A 30% deposit must be received within 7 days of a reservation, otherwise the reservation will be cancelled. We will confirm a booking by emailing a written confirmation of booking. You must check this and notify us of any errors immediately.

Payment

By online bank transfer or cheque. After a deposit has been paid the balance is to be paid in full 6 weeks before the holiday is due to start. If you book your holiday less than 8 weeks before it is due to start you must pay the full cost of the holiday at the time of the booking.

Damage/Security Deposit

There is no damage/security deposit for family groups or returning visitors, although we expect any damage to be acknowledged and paid for.

Cancellations and changes

If you cancel your holiday more than 6 weeks before it is due to start, we will retain your deposit. If you cancel your holiday less than 6 weeks before it is due to start, we will retain all monies paid to us. We strongly advise that holiday cancellation insurance is purchased.

Number of guests

The number of guests staying at the property must not exceed that stated for the property except by prior arrangement. If it does, we will deny you access, or ask you to leave before the end of your hoilday. We will treat your hoilday as being cancelled, and you will not be entitled to a refund of your holiday monies or any compensation.

Arrival and Departure

Arrival time is 4:00pm on the first day and departure time is 10:30am on the last day except by prior arrangement. You are responsible for informing us of late arrival wo we can arrange entry should we or our representative be unable to greet you upon arrival. If you do not contact us and have not arrived by noon on the day following your expected arrival date we will treat your holiday as cancelled by you and you will not be entitled to a refund.

Pets

Pets are not allowed sorry.

No smoking

You must not smoke indoors, please clear up your ash and butts if smoking outside.

Guest's obligations

You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as the start of the holiday. Loss, breakages and damage must be reported and will have to be paid for. Please report and malfunction of equipment immediately so we can arrange a prompt repair.

While you are resident in the property you must take all relevant precautions to keep it safe and secure. Report lost keys or other security issues to us immediately.

You must leave the property clean and tidy. Excess cleaning will be charged.

Towels must not be removed from the property. Please bring your own beach towels. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund or any other liability if in our opinion your behaviour is unacceptable. Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund or any other liability.

Owners access

You must allow us, or anyone representing us, access to the property and grounds at any reasonable time during your holiday.

Cancellation and changes by us

Once we have issued a written booking confirmation we will do our best not to make any changes to your booking. We undertake to inform you promptly of changes. In the unlikely event of a cancellation of your hoilday, we will refund all monies paid but will have no further liability or obligation.

Liability

Personal belongings are the responsibility of guests themselves. We accept no liability for any accident, loss or damage to property or persons or vehicles (including their contents) whilst on the premises. We will not be responsible for failure of services beyond our control.

Children must be supervised at all times.

Complaints

Your hoilday enjoyment is important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us about problems and giving us the opportunity for putting them right.

Website accuracy

We do everything we can to ensure the accuracy of the our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities, including those listed in our literature. Distances are approximate.